CSR/Dispatch
Full Time • TROY
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
About Us:
Royal Oak Heating, Cooling, Electrical, and Plumbing is a trusted provider of [heating, cooling, electrical, plumbing, etc.]. We pride ourselves on delivering top-notch service and creating a great experience for our customers from the first call to job completion.
Royal Oak Heating, Cooling, Electrical, and Plumbing is a trusted provider of [heating, cooling, electrical, plumbing, etc.]. We pride ourselves on delivering top-notch service and creating a great experience for our customers from the first call to job completion.
Position Overview:
We’re looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.
We’re looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.
Key Responsibilities:
- Answer inbound calls and assist customers with scheduling, questions, and service requests
- Dispatch technicians based on availability, location, and job priority
- Maintain and update schedules in real-time
- Communicate clearly with technicians and customers throughout the day
- Handle customer concerns with professionalism and empathy
- Enter and manage job details accurately in the system
- Follow up on appointments and ensure customer satisfaction
Qualifications:
- Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
- Strong communication and multitasking skills
- Ability to stay organized in a fast-paced environment
- Comfortable using scheduling/CRM software
- Positive attitude and problem-solving mindset
What We Offer:
- Competitive pay
- Benefits package (health, dental, 401K match,
- Paid time off and holidays
- Ongoing training and growth opportunities
- Supportive, team-oriented work environment
Why Join Us?
At Royal Oak Heating, Cooling, Electrical, and Plumbing, you’re not just answering phones, you’re helping keep homes comfortable and customers happy. Your role is critical to our success, and we value the impact you make every day.
At Royal Oak Heating, Cooling, Electrical, and Plumbing, you’re not just answering phones, you’re helping keep homes comfortable and customers happy. Your role is critical to our success, and we value the impact you make every day.
Compensation: $18.00 - $35.00 per hour
Quality HVAC and Electrical Repairs and Installations
Welcome to Royal Oak Heating & Cooling. Since 1951, we’ve been providing reliable HVAC and electrical service in Royal Oak, Oxford, Lake Orion, and the surrounding communities. When residents need a new HVAC system, electrical repair, water heater services, lighting fixtures or replacement parts, we offer comprehensive service for sales, installation, repair, and parts with superior service from experienced and qualified technicians.
Older and poorly operating systems waste energy, fail to maintain a comfortable temperature and drive up energy costs. We solve these problems with sales and professional installation of heating, cooling and electrical systems. Our services include residential and commercial gas furnaces, residential and commercial boilers, water heater installations, and AC system installation, including central air-conditioning, wall-mounted, and ductless mini-splits, plus, electrical panel retrofitting, indoor and outdoor lighting installation, and appliance wiring.
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